Terms of service

Terms of Service

Welcome to PawNest. These Terms of Service apply to your use of our website and purchases from our store. By using our website or placing an order, you agree to these terms.

1. Product Information and Compatibility

We aim to provide accurate product descriptions, images, prices, and availability information. Product colors may appear differently depending on your screen.

Before ordering, please review the product’s dimensions, specifications, and vehicle compatibility. If you are unsure whether an item fits your vehicle, contact us before purchasing.

This does not affect your right to a remedy if a product is defective, incorrectly described, or different from what you ordered.

2. Customer Information

You agree to provide accurate and complete contact, shipping, and payment information.

If you notice an error in your order details, contact us promptly. Changes may not be possible once an order has shipped.

3. Prices and Payments

The applicable currency and product prices are displayed on our website. Any shipping charges and applicable taxes collected by us are shown at checkout before payment.

Orders are subject to payment verification and product availability.

4. Orders and Cancellations

After placing an order, you will receive an order confirmation email.

If a product is unavailable or an error affects your order, we will contact you. We will not charge a higher price or substitute a different product without your agreement.

If we cancel a paid order, we will issue a full refund to the original payment method without undue delay. Your bank or payment provider may require additional time to display the refund.

To request cancellation, email us as soon as possible. If your order has already shipped, please follow our Return & Refund Policy. Any cancellation rights required by applicable law remain unaffected.

5. Shipping and Delivery

Shipping destinations, charges, order processing times, and estimated delivery times are explained in our Shipping Policy and displayed at checkout where applicable.

Delivery estimates are not guaranteed dates. If your shipment is delayed, missing, or arrives damaged, contact us so we can investigate and provide an appropriate resolution.

6. Returns, Exchanges, and Refunds

We accept eligible return and exchange requests within 30 days of delivery, as explained in our Return & Refund Policy.

That policy sets out return conditions, instructions, shipping costs, and refund processing times. Please contact us before sending an item back.

7. Product Use and Installation

Use products only for their intended purpose and follow the supplied instructions.

For products requiring technical installation, we recommend using a qualified professional. Do not install or use an accessory in a way that obstructs visibility, interferes with vehicle safety systems, or violates applicable road regulations.

8. Privacy

Our collection and use of personal information are described in our Privacy Policy.

9. Consumer Rights and Liability

Nothing in these terms excludes or limits any mandatory consumer rights or any liability that cannot lawfully be excluded or limited.

If an item is faulty, damaged, incorrectly supplied, or not as described, contact us to arrange an appropriate remedy under our policies and applicable law.

10. Changes to These Terms

We may update these terms by publishing a revised version on our website. Updates apply prospectively and do not change the terms applicable to orders already placed unless required by law.